Delete your IAGD account

1. Delete in the app (preferred)

1. Open the IAGD app.
2. Tap your avatar (top-right) → Account.
3. Scroll down to Danger Zone → tap Delete account.
4. Re-enter your password to confirm.
5. We email you the confirmation. Your account is queued for deletion in 30 days.

2. Delete by email (no app needed)

Send an email to privacy@iagd.pet from the email address on your account.

Subject: Delete my account
Body:    (anything — a one-line "please delete my account" is enough)

We action all deletion requests within 30 days, as required by GDPR / UK GDPR. If we cannot verify the request comes from the account owner (e.g. the sender email doesn’t match), we’ll reply asking you to verify before proceeding.

3. What gets deleted

• Your account row (name, email, hashed password, profile fields).
• Your member ID is removed from app-activity rows (telemetry).
• All pets and stud records linked to your account, including any uploaded photos, certificates, and stud files.
• Your uploaded photos and documents.
• Your push notification token.
• Your member_connections rows (Google, Facebook, Lounge linkages).
• Your session keep-alives and personal access tokens.

Want to keep a pet under a co-owner’s name?

Email privacy@iagd.pet before you delete your account, with:

• The pet’s IAGD number.
• The full name of the co-owner who should keep it.

We’ll process the transfer manually within 30 days. After the transfer is in place, when you delete your account, the transferred pet stays with the co-owner.

If you’ve already scheduled deletion, you can still email us during the 30-day grace period — replying to your deletion-confirmation email is fine. We’ll process the transfer before the hard-delete runs.

4. What is NOT deleted

• Aggregate counts in our analytics tables (e.g. “how many users were active each day”). These rows contain no personal data — just counts — and are explicitly listed as kept indefinitely in our Privacy Policy section 6.
• Logs required for legal or fraud-prevention purposes — kept only for as long as the relevant retention period requires, then deleted. Currently this means failed login attempts (90 days), and compliance records (e.g. for breeders we have to keep registry submissions on file under Philippine animal-trade rules).

5. Timing

• 0–30 days after request: account is “soft-deleted”. You can sign back in during this window to cancel the deletion (in-app path only — email path cancellations require a follow-up email).
• 30 days after request: hard-delete runs nightly. Your account row and the data listed in Section 3 are permanently removed. There is no recovery after this point.
• Email confirmations: we email when the deletion is queued (day 0) and again when the hard-delete completes (day 30+).

6. Contact

Questions or trouble accessing your account?

Email:   privacy@iagd.pet
Postal:  Manalo Resort Hotel, Sitio Tutulo, Brgy. Mahabang Parang,
         Binangonan, Rizal, Philippines
Company: Meta Animals Technologies Corporation